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Due to the current situation and spread of coronavirus (COVID-19), we kindly ask you not to come to the Ion Therapy Center without calling first. This is a safety measure for our patients and employees. Please send your inquiry via mail or e-mail to us or call our center for further information.
Thank you very much for your understanding and cooperation!
Dear patient!
Dear referring physician!
We understand that you have a lot of questions. Our team strives to answer your inquiries about proton and carbon ion therapy proficiently and swiftly.
Please send us an email with your therapy request by clicking on the symbol below.
Treatment requests for family members must include a signed consent form. > Download
In order to evaluate your case, we need the following information from you:
• Full name of the patient,
• Date of birth,
• Insurance status,
• Referral letter or medical report containing the patient’s medical history and diagnosis
Additionally, any specific laboratory or histological findings, operation reports, diagnostic images (before or after surgery) including a diagnostic report, as well as any information concerning previous therapies would be beneficial. If you have undergone radiation therapy before, please also include your previous radiation plan as well as the underlying treatment plan.
If possible, please send us all documents in German or English to allow for a process time without delay.
In order to be able to contact you, please submit a phone number at which we can contact you during the day. Thank you very much!
Submit medical records via Upload-Link
If you want to submit your medical records via secure upload link, please contact us so that we can send you your personal link. Please contact us via:
+ 2622 26100 300
patient@medaustron.at
If possible, please send us all documents in German or English to allow for a process time without delay.
Send medical records by post
You can of course also send us your medical records via postal services. Please address them to:
EBG MedAustron GmbH
c/o Patient Administration
Marie Curie Strasse 5
2700 Wiener Neustadt
Austria
Please be aware that it may take longer to process your inquiry depending on the speed of the postal services. If possible, please send us all documents in German or English to allow for a process time without delay.
What happens after I submitted my inquiry?
Our team will contact you and will let you know whether there are any additional documents required. Often additional medical information is required in order to fully evaluate your case and discuss it within the tumor board. After your positive evaluation, you will be invited to your initial consultation at MedAustron.
A) Austrian patients
If you have Austrian social security, your health insurance will cover the costs for your treatment at MedAustron. The prerequisite is that your health insurance has authorized your treatment. Our team will request this authorization for you. As soon as approval is obtained, we will start with planning your treatment (also refer to Therapy Process). Our patient care team is happy to discuss this procedure with you in detail!
B) Patients from abroad
If you are insured within the EU, you can apply for cost coverage of your treatment at your health insurance provider. As soon as approval is obtained, we will start with planning your treatment (also refer to Therapy Process). If your health insurance provider does not authorize your treatment, we will prepare your individual treatment offer. As soon as you approve this offer, we will start with planning yout treatment. Our patient care team is happy to discuss this procedure with you in detail!
Waiting times
Once you have been accepted as a patient for ion beam therapy at MedAustron, you will be invited to your initial consultation. After this, your treatment has to be carefully planned before the actual irradiation can start. The current waiting time between the initial contact and the start of treatment is usually about 4 to 6 weeks, depending on whether all the examination results necessary for therapy planning are available. Here you can see in detail the process from your request. Until all treatment rooms are ready for full operation, MedAustron only has limited capacities. Assignment of treatment units depends on the degree of medical urgency only.
