Inquiry

Dear patient!
Dear referring physician!

We understand that you have a lot of questions. Our team strives to answer your inquiries about proton and carbon ion therapy proficiently and swiftly.

Please use our »Consultation Portal« for your inquiry,
you will be redirected by clicking on the symbol: 

 

Icon Consultation Portal

 

Treatment process at MedAustron

Video Treatment ProcessTreatment Process

 

What happens after I submitted my inquiry?

Our team will contact you and will let you know whether there are any additional documents required. Often additional medical information is required in order to fully evaluate your case and discuss it within the tumor board. After your positive evaluation, you will be invited to your initial consultation at MedAustron. 

A) Austrian patients

If you have Austrian social security, your health insurance will cover the costs for your treatment at MedAustron. The prerequisite is that your health insurance has authorized your treatment. Our team will request this authorization for you. As soon as approval is obtained, we will start with planning your treatment (also refer to Therapy Process). Our patient care team is happy to discuss this procedure with you in detail!

B) Patients from abroad

If you are insured within the EU, you can apply for cost coverage of your treatment at your health insurance provider. As soon as approval is obtained, we will start with planning your treatment (also refer to Therapy Process). If your health insurance provider does not authorize your treatment, we will prepare your idnividual treatment offer. As soon as you approve this offer, we will start with planning yout treatment. Our patient care team is happy to discuss this procedure with you in detail!


Waiting times

Once you have been accepted as a patient for ion beam theray at MedAustron, you will be invited to your initial consultation. After this, your treatment has to be carefully planned before the actual irradiation can start. Currently, the waiting time between initially contacting us and acutally starting your treatment heavily depends on the processing time of your health insurance. On average, it takes about 4 weeks. Until all treatment rooms are ready for full operation in 2019, MedAustron only has limited capacities. Assignment of treatment units depends on the degree of medical urgency only.

Contact

We are at your service:

Call us under +43 / 2622 / 26100 – 300 or send an email to patient@medaustron.at.
We will get in contact with you within two working days.