Do patients have to contact MedAustron directly, or can contact be established also by their relatives?
How can patients and their relatives contact MedAustron?
What types of cancer can be treated at MedAustron?
Do I need a medical referral?
If your health insurance does not authorize your treatment but you are willing to cover the treatment costs yourself, your case will be presented within our internal tumor board (New Patients Board), where our Radiation Oncology Specialists will decide whether you are suitable for particle therapy or not.
What happens after I submit my therapy inquiry?
If you do not have social security within the EU or are covering the treatment costs yourself, your medical records will be discussed and evaluated within the New Patients Board. As soon as approval is obtained, we will prepare your individual treatment offer. After signing your treatment contract, which includes the terms of payment, you can begin your therapy at MedAustron.
How long are the waiting times before I can start my therapy?
The current waiting time between the initial contact and the start of treatment is usually about 4 to 6 weeks, depending on whether all necessary examination results are available. In medical emergencies, this waiting time can be reduced.
Are patients from abroad also treated at MedAustron?
How much does the treatment cost?
Are the treatment costs covered by health insurance?
Will supplementary insurance help me?
How do I apply for cost coverage?
Can patients whose indication is not covered by their health insurance still receive treatment at MedAustron if they cover the treatment costs themselves?
If I cover the treatment costs myself, do I have to pay the full amount in advance?
If you permanently reside outside the EU, a down payment of 50% of the total has to be made before the start of your therapy.
Where can I live during the treatment?
Please note: if you do not want to make use of the provided accommodation, you have to cover the total costs for your privately organized accommodation.
If you do not have Austrian social security or are paying for the therapy yourself: in cooperation with the Wiener Alpen tourism agency, MedAustron has selected a number of particularly suitable accommodation options near our center which offer special prices for our patients. These accommodations range from private rooms and hotels to apartments and guest houses in Wiener Neustadt and its surroundings, as well as Baden and Vienna. If you need help in finding the ideal accommodation for your stay, your Patient Care Coordinator will gladly assist you.
Do I have to take care of finding an accommodation myself?
For all other patients, MedAustron, our colleagues from the Wiener Alpen tourism agency as well as the colleagues of the fee-based MATS-Service will gladly support you in finding a suitable accommodation for the duration of your therapy. In this case, the booking has to made by you.
If I book my own accommodation, can I only pay the deductible?
If you decide against staying in the provided accommodation, you have to cover the total costs for your privately organized accommodation.
For patients from the EU the respective provisions of your health care provider apply. In general, however, patients who do not have Austrian social security or are covering the treatment costs themselves also have to cover the costs for accommodation themselves.
What are the transportation options to/from MedAustron?
Do I have to pay for transportation to/from MedAustron myself?
If your daily commute to MedAustron is acceptable: you will be directly charged with the costs for your patient transportation. In order to receive a refund from your health insurance provider, you have to submit all receipts, proofs of payment and the consignment note issued by us
If you do not have Austrian/EU social security or are covering the costs for your treatment yourself: the transportation costs to and from MedAustron have to be covered by yourself.
Does MedAustron issue consignment notes?
I am a patient from abroad. Can I book my return flight for the last day of my treatment?
What do I have to bring along to my first appointment at MedAustron?
- medical record and examination results
- existing CT/MRI images
- photo ID
- e-card or insurance card
- if available: implant ID card
For the daily treatment session, you only need to bring your e-card or insurance card, and the patient bracelet which you will receive at the start of your therapy.
How long does the therapy take?
How often do I have to come for the treatment?
Will I feel the beam?
Will I be alone in the treatment room?
How will I feel during the therapy? What side effects can I expect?
Do I have to be under anesthesia for the treatment?
Do I need to fast before the immobilization, CT or MRI examinations?
Will I be able to drive a car during my treatment period?
Will I be able to wash my hair during my treatment period?
What happens if I forget my e-card (Austrian insurance card)?
Will a cancelled irradiation session be rescheduled?
Will you take my preferences into account when scheduling my irradiation sessions?
What are the reasons for delays during my treatment session?
Why is another patient called in first even though I have been waiting longer?
What do I have to do if I’m scheduled for an after-care checkup, but couldn’t get an MRI appointment in time
Can I bring the results of a former blood test?
What are the particles made of?
What is the difference between protons and carbon ions?
Is Particle Therapy suitable for any kind of cancer
Why aren’t all patients treated with Particle Therapy instead of conventional radiation therapy?
Will only cancer be treated at MedAustron or can other diseases be treated, too?
Can Particle Therapy cure cancer?
How do I apply at MedAustron?
What documents should my application include?
In order to process your application comprehensively, please provide us with the following documents:
- Curriculum vitae
- Letter of motivation: Why do you want to work at MedAustron, and why are you the right person for the job?
- Certificates and references: If possible, please summarize your certificates and references in a single, clearly structured file and upload the documents as Word or PDF files.
Please send us the application documents in the language of the job advertisement.
Who is my point of contact at MedAustron for recruiting?
Can I submit an unsolicited application?
Does MedAustron offer internships?
Can I do an apprenticeship at MedAustron?
What happens to my application after I have submitted it?
How can I withdraw my application or delete my online profile?